FAQ

 

Frequently Asked Questions

Everything you need to know about Teeonic products, sizing, shipping, tracking, and returns.

Standard Shipping3–5 Business Days
Express Shipping1–2 Business Days
Free ShippingOrders $58+

Products & Sizing

What types of apparel does Teeonic sell?

Teeonic focuses on graphic apparel, including classic graphic T-shirts, washed styles, sweatshirts, hoodies, and other designs across a variety of themes and interests.

How do I choose the right size?

Please check the size information shown on the relevant product page or our Size Guide before ordering. Measurements and fit may vary between different product styles.

If you are between sizes or prefer a more relaxed fit, compare the garment measurements with a similar item you already own.

What is the difference between a Classic T-Shirt and a Washed T-Shirt?

Classic and washed styles may differ in fabric feel, finish, fit, and overall appearance. Washed styles are designed to have a more vintage-inspired, lived-in visual character.

Please check each product page for the specifications of the particular item you're considering.

Will the graphic look exactly the same as the product photo?

We make reasonable efforts to represent each design accurately. Slight differences in color or appearance may occur because of screen settings, lighting, garment size, production, or other reasonable variations.

Does the graphic size change on different T-shirt sizes?

Graphic placement and proportions may appear slightly different across garment sizes because the dimensions of the garment change. Product images are intended to provide a general representation of the design.

How should I care for my graphic apparel?

Always follow the care instructions provided with your garment. To help preserve graphic apparel, avoid unnecessary high heat or harsh treatment when washing and drying.

Orders

How do I know my order was successful?

After completing checkout, you should receive an order confirmation at the email address used for your purchase. Check your spam or junk folder if you don't see it.

Can I change the size or item after ordering?

Contact us as soon as possible at service@teeonic.com. If fulfillment has not started, we will make reasonable efforts to assist, but changes cannot be guaranteed.

Can I change my shipping address?

Contact Customer Service immediately. If your package has not shipped, we will make reasonable efforts to update the address. Changes may not be possible once shipment has begun.

Can I cancel my order?

Please contact us as soon as possible. Once an order has entered fulfillment or shipment, cancellation may no longer be available.

Shipping & Tracking

How long does shipping take?

Standard Shipping: generally 3–5 business days.
Express Shipping: generally 1–2 business days when available.

Actual delivery timing may vary due to carrier, destination, weather, holiday, customs, or other transportation circumstances.

How do I qualify for free shipping?

Qualifying orders of $58 or more are eligible for free shipping, subject to applicable checkout conditions.

How can I track my package?

Once tracking becomes available, you will generally receive a shipping confirmation containing your tracking number. Use that number to check the latest available shipment status.

Why hasn't my tracking updated?

Carrier tracking may take time to activate or may temporarily remain unchanged while a package is moving between facilities. If there has been no meaningful update for an extended period, contact Customer Service.

Returns & Refunds

What is Teeonic's return policy?

Eligible return requests should generally be submitted within 30 days of delivery.

Where do I send my return?

Please contact Customer Service before returning anything.

Email service@teeonic.com with your order number and reason for return. Our team will provide the correct return address and instructions after reviewing your request.

Do not send returns to the Apex Logistics business address unless Customer Service specifically instructs you to do so.
What if my shirt arrives damaged or I receive the wrong item?

Contact us with your order number, a description of the problem, and clear photos of the item and packaging where applicable. Our team will review the issue and assist you.

How will I receive my refund?

Approved refunds are generally returned to the original payment method. Your bank or payment provider may require additional processing time.

Still Need Help?

Contact Teeonic Customer Service for assistance with products or orders.

Email: service@teeonic.com
Phone: +1 (907) 213-7414

For order questions, include your order number so we can assist you faster.