Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
Eligible return requests should be submitted within 30 days of delivery.
1. Return Eligibility
Eligible return requests may be submitted within 30 days of delivery.
Items should generally:
- Be unworn or unused, except as reasonably necessary to inspect the item
- Be in their original condition
- Include original packaging where reasonably possible
- Include proof of purchase
2. How to Start a Return
Before returning an item, email service@teeonic.com.
Please provide:
- Your order number
- The item you wish to return
- The reason for your return
- Photos where applicable
3. Where Should I Send My Return?
Return locations may vary depending on the order, product, fulfillment location, and reason for return.
Do not send returns to 1550 West 36th Avenue unless Teeonic Customer Service specifically instructs you to do so.
After your request has been reviewed, our team will provide the appropriate return address and instructions.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible with your order number and clear photos showing the issue.
Our team will review the information and provide an appropriate resolution.
5. Refunds
Once an eligible refund has been approved, it will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
6. Exchanges
If you need a different size, style, or product, please contact Customer Service for available options and instructions.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible. If fulfillment or shipment has already begun, cancellation may no longer be possible.